Privacy policy

Privacy Policy

Last updated: 10/05/2026

This policy explains how we collect and use your personal data when you use torvia.fr or buy from us. It applies to customers in the United Kingdom and follows the UK GDPR, the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR). As we are based in France, the EU GDPR also applies to us.

1. Who we are (data controller)

Adel Ouazani, trading as Torvia, a sole trader registered in France (SIREN 902 935 527), 47 rue Vivienne – 75002 Paris, France. Email: support@torvia.fr

2. What data we collect

  • Identity and contact: name, email, phone number, delivery and billing address.
  • Order data: products bought, order history, delivery and returns information, customer service messages.
  • Payment data: processed by our payment providers. We do not see or store your full card number.
  • Technical data: IP address, device and browser type, pages viewed, cookies and similar technologies.
  • Marketing data: your email subscription and preferences.

3. Why we use it and our lawful basis

Purpose Lawful basis
To take, process, deliver and support your order Contract
To handle returns, refunds and complaints Contract / legitimate interests
To keep accounting and tax records Legal obligation
To prevent fraud and keep the Site secure Legitimate interests
To send marketing emails Consent, or the "soft opt-in" for existing customers where PECR allows, with an easy opt-out in every email
To run analytics and personalised advertising (cookies, pixels) Consent

4. Who we share data with

We share data only as needed, with:

  • Shopify (online store platform);
  • payment providers (for example [Shopify Payments, PayPal]);
  • suppliers, warehouses and carriers who prepare, ship and deliver your order [list: e.g. our supplier in China, Royal Mail, Evri, DHL];
  • email, analytics and advertising providers [e.g. Klaviyo, Meta, TikTok, Google], if you consent;
  • professional advisers, authorities and tax bodies where the law requires.

We do not sell your data.

5. International transfers

Your data may be transferred outside the UK, to France and other EU countries (which the UK recognises as providing adequate protection), and to other countries, [such as China and the United States], where our suppliers and providers are located. Where required, we use safeguards such as the UK International Data Transfer Agreement (IDTA), the UK Addendum to the EU Standard Contractual Clauses, or an adequacy decision or data bridge.

6. How long we keep it

  • Order and accounting records: [6 years] (for UK tax) or longer if French law requires.
  • Customer service messages: [3 years] after the last contact.
  • Marketing data: until you unsubscribe or withdraw consent, and no longer than [3] years after our last contact.
  • Cookies: up to [13] months.

7. Your rights

You have the right to:

  • access your data and get a copy;
  • have inaccurate data corrected;
  • have your data erased in some circumstances;
  • restrict or object to some processing, including direct marketing;
  • data portability;
  • withdraw consent at any time (this does not affect earlier processing);
  • not be subject to solely automated decisions with legal effects (we do not do this).

To exercise your rights, email support@torvia.fr. We aim to respond within one month. There is normally no charge.

8. Complaints

Please contact us first. You can also complain to the Information Commissioner's Office (ICO) in the UK (ico.org.uk) or to the CNIL in France (cnil.fr).

9. Cookies and similar technologies

We use:

  • Strictly necessary cookies, for the basket, checkout and security. These do not need consent.
  • Analytics and advertising cookies (including pixels such as [Meta Pixel, TikTok Pixel, Google Analytics]), which we only use with your consent.

You can accept, reject or change your choice at any time using the cookie banner or link on the Site, and through your browser settings.

10. Security

We use appropriate technical and organisational measures to protect your data, but no online service is completely secure.

11. Children

The Site is not aimed at children under 13, and we do not knowingly collect their data.

12. Changes

We may update this policy. The latest version is always on this page, with the date above.

13. Contact

support@torvia.fr – Torvia, 47 rue Vivienne – 75002 Paris, France.