Shipping Policy

Last updated: 10/05/2026

This policy applies to orders placed on torvia.fr, operated by Adel Ouazani, trading as Torvia (SIREN 902 935 527).

1. Where we deliver

We deliver to addresses in Great Britain (England, Scotland and Wales), Northern Ireland, Canada, USA, EU, Australia.

2. Where your order ships from

Your order is dispatched from our partner warehouse based in China.

3. Processing and delivery times

• Delivery times are estimates, not guarantees, and start when we dispatch your order.
• Working days are Monday to Friday, excluding UK bank holidays.
• Unless we agree otherwise, we will deliver within 30 days of your order. If we cannot, we will contact you and you may be entitled to cancel and receive a refund.

4. Delivery charges

Free delivery on all orders.

5. Tracking

When your order ships, we email you a tracking number and link. It may take [24–72] hours after dispatch for tracking to update, particularly for international shipments.

6. Taxes and customs

All prices include UK VAT where applicable. If you are ever asked for extra charges on delivery, please contact us before paying.

7. Delivery problems

• Delayed order: contact us at torviacontact@gmail.com with your order number. We will check with the carrier.
• Lost parcel: if your tracking shows no movement for 10 working days after the estimated delivery window, contact us and we will arrange a replacement or refund.
• Damaged on arrival: photograph the parcel and product and email us within 14 days. We will replace or refund.
• Wrong or incomplete order: email us with photos and your order number.

8. Address errors

Please check your delivery address before completing your order. If a parcel is returned to us because the address was incorrect or incomplete, we may charge reasonable costs to ship it again, or refund you less the original delivery cost.

9. Failed delivery

If a delivery attempt fails, the carrier may leave a card or try again. If the parcel is returned to us, we will contact you to arrange re-delivery or a refund.

10. Risk and ownership

The goods are at your risk once delivered to you. Ownership passes to you when we receive full payment.

11. Contact

torviacontact@gmail.com – [PHONE NUMBER]